NDIS Plan Managers

Helping create a better everyday life

Experienced and trusted. We listen, we care.

WHAT CAN WE HELP YOU WITH TODAY?

Plan Management

We take care of your plan management

Plan Review Support

Are your supports working for you?

Apply for NDIS Funding

For people who are just getting started

NDIS Plan Manager
Getting started

New to the NDIS? Get the info you need to start your NDIS journey with confidence.

Explore more
Have the best kind of ndis experience

We work together as one team

Participants or Nominees Service Providers Support Coordinators

Personalised support and genuine relationships

We know that each participant and their plan is unique. Our friendly team takes the time to get to know you and your plan. We help you to find the right support services for your individual needs.

We’re here for you every step of the way.

Learn more on how we can help you
Plan Manager Albury
NDIS Plan Management

Timely payments and professional service

We take the hassle out of service provider management and billing by providing efficient, friendly and professional plan management services. Our priority is ensuring service providers are paid on time, every time.

Join our community of Providers

Helping Support Coordinators

We actively work with participants’ support coordinators providing up-to-date feedback on participants’ funds and potential leads for service providers that may be useful for a participant’s plan.

We work as a team with the participants and their support coordinator.

Join our community of Support Coordinators
Plan Manager for Support Coordinators
HOW WE HELP

We make the NDIS easy

We know navigating the NDIS can be overwhelming. We are here to help. Our experienced plan managers take care of the invoice paperwork and support you with any NDIS questions.

plan management

Make the most of your NDIS plan.
Let us look after the invoicing paperwork.

Our expert plan managers remove the day-to-day burden of managing your NDIS invoices. We process your invoices into the NDIS and pay your service providers with your approval.

Learn more about Plan Management
managing your NDIS invoices
NDIS PLAN REVIEW SUPPORT

Make your plan work for you

Annual NDIS plan reviews are an opportunity to assess your goals and check that your supports are still right for you. If you already have a plan, we can help you review it so you can be confident you’re getting the support you need.

Learn more about Plan Review Support
annual NDIS plan review
NDIS Application assistance

Thinking about applying for support through NDIS?

We can help you begin your NDIS journey confidently and at no cost to you. Whether you’re ready to submit your application or just looking for information, our team will work with you to understand your eligibility and the process.

Learn more about our application assistance
ECEI support for children
Changing NDIS Plan Manager

Switch to AIIM Choices

Changing your Plan Manager is an easy and stress-free process. Get the plan management support you need to make the most out of your plan and start your journey toward living a better everyday life.

Learn more about changing plan manager
support for applying NDIS
NDIS plan management provider
About us

Nationally recognised NDIS plan management provider

Since 2017, we’ve helped thousands of NDIS participants across Australia. We believe in celebrating the little wins. People matter. We value building one-on-one relationships with our participants supporting them to live their best lives.

Learn more about us
Albury/Wodonga

(Head Office)

Local service with a big reach.

We listen

we care

why choose us

We stand for all that’s possible

Teamwork

We work together as one team, showing empathy and respect to each other along the way.

Respect

Think compassion before judgement. We value an individual’s right to choose.

We listen, we care

We make the effort to understand each person
and what matters to them.

Diversity

We embrace the diverse nature of all our participants and team members.

Participants

Our participants always come first. Everything else follows.

teamwork at AIIM
Knowledge Hub

Build your confidence and capability with the NDIS

You’ll find articles with helpful tips and advice, client stories highlighting how to maximise your plan, and more. Start exploring now.

View all articles
A mother and young child attending an NDIS speech pathology assessment with a specialist taking notes on a clipboard.

Access Speech Pathology Through Your NDIS plan

Customer education, Invoices, Managing supports, Participant or Nominee, Plan Management, Understanding my plan, Understanding NDIS

February 5, 2026

Explore more
A father and young child interacting in a park, illustrating NDIS behaviour support and communication skill-building for families.

Accessing Behaviour Support Through Your NDIS Plan: What You Need to Know

Customer education, Invoices, Managing supports, Participant or Nominee, Plan Management, Understanding my plan, Understanding NDIS

February 3, 2026

Explore more
lawnmowing | NDIS House Maintenance

NDIS House Maintenance

Customer education, Invoices, Managing supports, Participant or Nominee, Plan Management, Understanding my plan, Understanding NDIS

January 30, 2026

Explore more
Asian descent family enjoying their time together at home

Understanding the New NDIS Funding Periods

Customer education, Invoices, Managing supports, Participant or Nominee, Plan Management, Understanding my plan, Understanding NDIS

January 28, 2026

Explore more
Case study

How AIIM Choices Supported Ryan’s Goals for Greater Independence

Discover how Ryan achieved greater independence and control over his life. Learn how AIIM Choices provided the plan management support needed to help him reach his goals and navigate his NDIS journey with confidence.

Read How AIIM Choices Supported Ryan’s Goals for Greater Independence
Read more case studies
Frequently asked questions

Got questions?
We’ve got answers

View all FAQ

AIIM Choices provides trusted NDIS plan management to help you manage the financial side of your NDIS plan with confidence. Think of us as your support behind the scenes, making sure invoices are paid correctly and your funding is used the right way.

Here is how our plan management NDIS support works:

  • You choose your providers and agree on services
  • Providers send invoices to AIIM Choices
  • We check invoices against NDIS rules and your plan
  • We claim the funds and pay providers on your behalf
  • You can track spending and balances at any time

All supports must be listed within your NDIS plan, and we are here to guide you if you are unsure.

Contact AIIM Choices to get started with stress-free plan management.

To access the NDIS, you need to meet some basic criteria around age, residency, and disability. The NDIS is for people who need disability-specific supports related to their daily life.

In general, you must:

  • Live in Australia and meet residency requirements
  • Be aged between 9 and 65
  • Have a permanent disability or developmental delay that impacts everyday activities

If you are unsure about your eligibility, our team can provide help with your NDIS application questions and guide you through the next steps.

Not sure if you qualify? Reach out to AIIM Choices for NDIS application support today.

Yes, you can! Switching plan management is simple, and you can do it at any time. Changing or choosing to change plan managers does not change your NDIS plan or your funding.

We handle the process for you and make the transition smooth and easy. You will have a dedicated plan manager supporting you from day one.

Talk to AIIM Choices and get the support you need to switch plan managers today.

There is no cost to you. The NDIS provides separate funding to cover NDIS plan management services, so you do not pay out of pocket.

Our fees follow standard NDIS pricing, which means you can use professional plan management services without reducing funding for your other supports.

Use your funding wisely and let us manage the admin. Get in touch today.

Absolutely! We offer NDIS application assistance and can help if your application was declined or your plan does not meet your needs.

Our team can:

  • Review what went wrong
  • Help strengthen supporting evidence
  • Guide you through reassessments, appeals, or an NDIS early plan review

Need help with an NDIS application or review? Contact AIIM Choices for personalised support.

We take the time to listen and explain things clearly. Every participant is different, and our plan management services are tailored to suit your situation.

We also offer multilingual support, with team members who speak Mandarin, Cantonese, Turkish, Vietnamese, Sinhala, Hindi, Punjabi, Polish, and Filipino. Interpreter support is also available when needed.

Get in touch today and connect with plan managers who truly understand you.

Most compliant invoices are paid within three days. In some cases, payment may take longer if details are missing or NDIS rules are not met.

If there is an issue, we let you or the provider know quickly so it can be fixed without delays.

We believe good support starts with being available. Every participant is assigned a dedicated NDIS plan manager with direct contact details.

You can reach us by phone, email, or live chat on our website. When you call, you speak to a real person who is ready to help.

Have a question? Call AIIM Choices and speak with our team today.

We do more than pay invoices. We help you understand your plan, answer NDIS questions, and guide you through changes or reviews.

We work alongside participants, families, support coordinators, and providers to help you get the best value from your funding. Relationships matter to us, and we take the time to care.

Yes! Your privacy is important to us. All information shared with AIIM Choices is handled with care and stored securely, in line with government requirements.

We provide help with NDIS applications from start to finish. This includes checking eligibility, helping you gathering evidence, completing forms, and submitting your application to the NDIA.

We stay by your side and explain each step in plain English, so you feel supported and informed.

Need NDIS application support or trusted plan management? Contact AIIM Choices today.

Careview advantage

Manage your NDIS plan in your pocket

Knowledge is power. Keep track of your current plan, payments and invoices wherever you go with an
easy-to-use app for iPhone and Android devices.

Plan Management App
Testimonials

“

  • You guys are always great and so prompt with remittance, I recommend you – plus you let me know if I’ve made a mistake! Really appreciate it
    Via Teresa from SP
  • A thoughtful, kind, helpful, patient and understanding team. My PM has been extremely helpful in providing me with a far better understanding of what I can and can’t do with my NDIS funds.
    With AIIM’s help, I’m gradually learning, and utilising my funds which in a way is far better for me.
    Anonymous
  • Thanks for all your support over the last 4 years. Searching for a plan manager after getting our first plan approved we discovered AIIM Choices. Since connecting with them 4 years ago we know that we won’t need to look for financial planning support again. The team are very professional and helpful, any time I have a question they are able to find the right options that connect to our needs and NDIS plan. Thanks to the wonderful people at AIIM Choices for being there for us.
    Narelle Emerson on behalf of Connor Emerson
  • I have been with AIIM Choices for 3 years and have found them absolutely fabulous – the support, kindness and professionalism to their clients is beyond amazing whilst offering advice and assistance to achieve my NDIS goals and use my supports well. They take all the pressure off me by being able to pay my providers on my behalf. The Plan Managers have always gone above and beyond for me and I appreciate their beautiful help over the years.
    Anonymous
  • I cannot thank you enough for your kindness, support and commitment. You have always supported me 100% and went above and beyond to accommodate any issues. You gave me your time and listened to all my concerns. You’ve always had my back and worked with me to solve any difficulties that I was faced with.
    I am blessed to have a great team.
    Anonymous
  • Thank you for taking the time to provide such a detailed, direct and easy to understand overview of my husband’s plan. I am very grateful you have been paired with us. You may be our families early Christmas present, thank you.
    You are really going above and beyond for our family and I cannot thank you enough.
    CCS – SC
  • Thanks for all your support over the last 4 years.
    The team are very professional and helpful, any time I have a question they are able to find the right options that connect to our needs and NDIS plan. Thanks to the wonderful people at AIIM Choices for being there for us.
    Clickability
  • I would definitely recommend AIIM Choices. I’ve been with them for three years and I’ve always found them approachable. The girls are so friendly and I’ve never had any problems. They’re always willing to help. The payments are consistent and clear. There’s nothing I want more or less of, being with them has been peace of mind.
    Clickability
  • The PM has been amazing! Her expert knowledge and advice have been so helpful, providing me with the opportunity to support my customers in utilising their available NDIS funding. She is always prompt in answering my many questions and I have felt supported, at all times.
    SC
View more reviews on Clickability
Helping create a better everyday life with AIIM

Helping create a better everyday life